Privacy policy

Last updated: October 2, 2026

This Privacy Policy describes how Old Spies (operated by Oldspies Clothing Company LLP, collectively referred to as the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://oldspies.com/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

1. Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details: Name, shipping address, billing address, phone number, and email address.

  • Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: Username, password, security questions, and shopping preferences.

  • Shopping information: Items you view, add to your cart, or add to your wishlist.

  • Customer support information: Information you choose to include in communications with us, such as inquiries sent via email, phone calls, or messaging apps.

2. Information We Collect through Cookies and Tracking Technologies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, pixels, and similar technologies. Usage Data may include:

  • Details on how you access and use our Site and your account.

  • Device details, operating system, and browser information.

  • Network connection details, IP address, and general location data.

  • Browsing actions, page views, search terms, and clickstream data on the Site.

3. Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • E-commerce Platform: Our website is hosted and powered by Shopify, which provides the infrastructure for our storefront, database, and checkout systems.

  • Payment Processors: Payment gateways that securely collect payment details (such as credit/debit card numbers, UPI, net banking, or digital wallet identifiers) to process payments. We do not store full payment card details on our local servers.

  • Shipping & Logistics Partners: Courier and logistics partners in India, the UAE, and internationally who receive delivery addresses and contact information to fulfill orders.

  • Marketing & Analytics Partners: Service providers and advertising platforms that assist us with web analytics, email campaigns, and targeted marketing.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to perform our contract with you, process payments, fulfill and pack orders, arrange logistics and delivery, send transactional notifications (order confirmations, shipping tracking, invoices), manage customer accounts, and handle returns or exchanges.

  • Customer Support & Communications: We use your details to answer inquiries, handle complaints, troubleshoot service issues, and maintain our relationship with you.

  • Marketing and Promotions: We use your contact details to send promotional materials, special offers, and new collection launches via email, SMS, or direct messaging (where permitted by law). You can opt out at any time.

  • Security, Fraud Detection, and Loss Prevention: We monitor transactions and site activity to detect, investigate, and prevent fraudulent, illegal, or unauthorized actions, protecting your account and our operations.

Cookies and Tracking Technologies

We use cookies to maintain your shopping sessions, remember items in your cart, store site preferences, and evaluate website performance. For detailed information regarding the specific cookies utilized to power our store via Shopify, visit https://www.shopify.com/legal/cookies.

You can configure your browser settings to reject or delete cookies. Please note that disabling cookies may affect your browsing experience and prevent certain features (such as keeping items in your bag or proceeding to checkout) from functioning correctly.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate business purposes:

  • Vendors and Service Providers: Trusted partners performing essential functions on our behalf (e.g., hosting, payment processing, courier and fulfillment services, customer service tools, data analytics).

  • Business & Advertising Partners: Marketing and ad platforms that help deliver personalized campaigns.

  • Corporate Transactions: If we undergo a business reorganization, merger, acquisition, or asset transfer, user data may be transferred as part of the business assets.

  • Legal and Regulatory Compliance: To comply with court orders, subpoenas, statutory tax requirements, or government investigations, and to protect the rights, property, and safety of Old Spies, our customers, or others.

We do not sell your personal information to third parties.

User-Generated Content

The Site may allow you to post product reviews, ratings, photos, or comments. Any information submitted to public-facing sections of the Site is accessible by the general public. We cannot control how third parties might use or reproduce publicly posted content.

Third-Party Links

Our Site may link to external websites or third-party platforms. We are not responsible for the content, privacy practices, or security standards of those external websites. We encourage you to review their independent privacy policies before sharing information with them.

Children's Privacy

Our Services are not intended for individuals under 18 years of age (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe an underage person has provided us with personal data, please contact us so we can promptly delete it.

Data Storage, Transfers, and International Operations

Old Spies operates dual regional headquarters across India and the United Arab Emirates (UAE), with cloud infrastructure supported by Shopify globally.

Your personal information may be transferred to, stored, and processed across jurisdictions outside your country of residence, including Canada and the United States (where Shopify's hosting and third-party cloud data centers operate). When transferring data across borders, we take necessary steps to ensure adequate protection in compliance with applicable local data protection regulations, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and the Digital Personal Data Protection Act (DPDPA) of India.

Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, satisfy accounting, tax, or statutory compliance obligations, resolve disputes, and enforce our terms.

We implement standard administrative, technical, and physical security measures to safeguard your information. However, no data transmission over the internet or cloud storage system can be guaranteed to be 100% secure.

Your Rights and Choices

Depending on where you reside, you may have specific statutory rights regarding your personal information:

  • Right to Access: Request confirmation of processing and obtain a summary of personal information we hold about you.

  • Right to Correction / Rectification: Request corrections to inaccurate, outdated, or incomplete personal data.

  • Right to Erasure (Deletion): Request the deletion of your personal data, subject to legitimate legal and compliance exemptions.

  • Right to Withdraw Consent: Withdraw previously given consent for data processing (such as marketing communications).

  • Marketing Opt-Out: Opt out of marketing emails by clicking the "Unsubscribe" link at the bottom of our emails, or reply STOP to promotional SMS communications.

To exercise any of these rights, contact us using the details below. We may require verification of your identity before fulfilling your request.

Contact Us

If you have questions, inquiries, or requests regarding this Privacy Policy or your personal information, please reach out to us:

Regional Contact Numbers:

  • UAE Phone: +971 56 784 5132

  • India Phone: +91 80075 77777

Physical Operating Addresses:

  • India:

    Oldspies Clothing Company LLP

    BHIVE Platinum, Church Street, 48, Ashok Nagar,

    Bengaluru, Karnataka 560001, India

  • UAE:

    WH1, Select Marine Complex,

    Al Qusais 2, Dubai, United Arab Emirates