Refund policy

At Old Spies (operated legally in the UAE by Herrmise Lifestyle LLC and in India by Oldspies Clothing Company LLP), we want you to be completely satisfied with your purchase.

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

In the same condition that you received it: unworn, unwashed, and unused.
All original tags, labels, and hygiene liners intact and attached.
In its original brand packaging.
Accompanied by the original receipt, invoice, or valid proof of purchase.

How to Start a Return

To initiate a return, contact our support team at info@oldspies.com with your order number, reason for return, and clear photos of the item if applicable.

Once your return request is approved, we will provide you with step-by-step instructions and the appropriate regional return address for your package.

Important: Items sent back to us without first submitting a return request will not be accepted.

Regional Return Addresses

Please do not ship packages back without prior written authorization from our support team. Returns are routed according to your region:

United Arab Emirates (UAE) Returns:

Old Spies / Herrmise Lifestyle LLC

WH1, Select Marine Complex,

Al Qusais 2, Dubai, United Arab Emirates

Support Phone: +971 56 784 5132
India Returns:

Old Spies / Oldspies Clothing Company LLP

BHIVE Platinum, Church Street,

48, Ashok Nagar, Bengaluru,

Karnataka 560001, India

Support Phone: +91 80075 77777
International Orders:

For orders delivered outside India or the UAE, our support team will provide the appropriate regional hub address via email upon return authorization.

Return Shipping Charges:

Unless an item arrives damaged, defective, or incorrect due to our error, customers are responsible for paying their own return shipping costs. We strongly recommend using a tracked, insured courier service, as we cannot take responsibility for items lost or delayed in transit.

Exchanges

The fastest way to secure the item you want is to return the original item following our return process. Once your return is accepted, you can place a separate new order on our website.

If you only need a different size for the same product, please email us at info@oldspies.com. Subject to stock availability, our team can guide you through our standard size replacement procedure. Changes in color, product style, or variant must be handled by returning the original item and placing a new order.

Order Cancellations & Modifications

Our order processing and warehouse dispatch operations are automated to ensure fast delivery. Orders are typically processed, packed, and assigned shipping labels within a few hours of placement.

Because orders enter transit quickly, cancellations cannot usually be processed once placed. If your order has already shipped, please receive the delivery and initiate a standard return.

If you notice an error in your shipping address, sizing, or contact information right after placing an order, contact us immediately via email at info@oldspies.com or via phone (UAE: +971 56 784 5132 / India: +91 80075 77777). We will do our best to update your details before dispatch, though modifications cannot be guaranteed once order processing has begun.

Damaged, Defective, or Incorrect Items

Please inspect your package upon delivery. If an item is defective, damaged in transit, or you received the wrong item, notify us within 48 hours of delivery at info@oldspies.com. Include your order number and clear photos/videos showing the issue. We will review the situation promptly and arrange a free replacement or full refund.

Non-Returnable & Final Sale Items

For safety, hygiene, and regulatory reasons, certain types of items cannot be returned:

Intimate apparel, underwear, swimwear, or socks once packaging or hygiene seals have been opened.
Custom-made, tailored, altered, or personalized items.
Fragrances, grooming, or personal care products where seals are broken.
Items marked as Final Sale, clearance items, or promotional gift cards.

Refunds

Once we receive and inspect your returned merchandise at our warehouse, we will notify you via email regarding the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 7 to 10 business days.
Bank Processing Time: Please note that banking institutions and credit card providers may require an additional 3 to 5 business days to reflect the funds in your statement.
If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us at info@oldspies.com.